I am writing this to warn fellow shoppers in Ghana and other West African nations to be extremely cautious when using Stackry.
I registered for a locker, was assigned a Nashua, NH address, and proceeded to ship over $580 worth of goods from Amazon to their warehouse. At no point during the registration process or on their website was I informed that Ghana is a restricted destination.
It was only after my goods arrived at their facility and I attempted to ship them internationally that I was told they do not ship to Ghana. Their support staff admitted to me that they "turned Ghana off a long time ago," yet their system still allows us to sign up and incur costs shipping items to them.
Due to the result of this lack of transparency:
1. I was had no option but to pay for domestic redirection to a different address in Georgia, USA.
2. wasted my time which affected my business.
3. incurred $66.49 in unexpected fees just to move my goods out of their warehouse.
When I confronted them about the lack of disclosure, their own agent admitted, "you are right it should not let you sign up."
If you are in the Global South, do not trust the registration process to tell you if they service your country. They will take your packages, and then you will be stuck paying high fees to "rescue" your goods because they failed to disclose their regional bans. I have filed formal complaints with the New Hampshire Consumer Protection & Antitrust Bureau and the BBB.
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