I ordered a gift from Stance and requested 1-day delivery as the recipient was leaving the country the next day. Stance failed to meet this window and admitted the courier made a mistake. They proactively offered to cancel the order and issue a full refund, which I accepted.Despite this agreement, they failed to stop the delivery. Even though the order was officially cancelled, they delivered it after my friend had already left the country. When I asked for the promised refund, customer service refused to process it unless I physically returned the items knowing full well I don't have access to the building and the recipient is abroad.It is completely unreasonable to expect a customer to fix a company's logistical error, especially after a refund was already agreed upon. Expecting me to ask a friend to handle a return for a failed birthday gift upon their return to the country is peak poor service.Edit: Editing this to 3 stars after response below. I think that’s a reasonable response.
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Stance Socks embraces the spirit of individuality through a unique product offering featuring our artists series, performance and lifestyle socks.
