Review Time
I bought socks from STANCE that were advertised as premium quality, but after only a few wears the elastic failed, the material degraded, and they lost their shape. This is far below what I would expect at this price point.
What made the experience more disappointing was the response from customer support. While the representative acknowledged elastic failure, they also stated that some products are considered “basic” quality. However, these items are not advertised or labeled as inferior in any way at the time of purchase, which leaves customers unable to make an informed decision.
Instead of addressing the underlying quality issue and accountability, the discussion focused on minor price differences and replacement options. Overall, the durability was disappointing, and the way a clear defect was handled significantly reduced my confidence in the brand.
P.S. as for their reply... anybody interested in wasting time about one faulty pair of socks exchanged for another pair of the same? 😆 #stillmissingthepoint
I ordered a gift from Stance and requested 1-day delivery as the recipient was leaving the country the next day. Stance failed to meet this window and admitted the courier made a mistake. They proactively offered to cancel the order and issue a full refund, which I accepted.Despite this agreement, they failed to stop the delivery. Even though the order was officially cancelled, they delivered it after my friend had already left the country. When I asked for the promised refund, customer service refused to process it unless I physically returned the items knowing full well I don't have access to the building and the recipient is abroad.It is completely unreasonable to expect a customer to fix a company's logistical error, especially after a refund was already agreed upon. Expecting me to ask a friend to handle a return for a failed birthday gift upon their return to the country is peak poor service.Edit: Editing this to 3 stars after response below. I think that’s a reasonable response.
I bought socks from STANCE that were advertised as premium quality, but after only a few wears the elastic failed, the material degraded, and they lost their shape. This is far below what I would expect at this price point.What made the experience more disappointing was the response from customer support. While the representative acknowledged elastic failure, they also stated that some products are considered “basic” quality. However, these items are not advertised or labeled as inferior in any way at the time of purchase, which leaves customers unable to make an informed decision.Instead of addressing the underlying quality issue and accountability, the discussion focused on minor price differences and replacement options. Overall, the durability was disappointing, and the way a clear defect was handled significantly reduced my confidence in the brand.P.S. as for their reply... anybody interested in wasting time about one faulty pair of socks exchanged for another pair of the same? 😆 #stillmissingthepoint
What's the point of a lifetime warranty if you need to keep the receipt. Bought from a local shop so it was a paper receipt. Socks were fine but had a big hole in the heel within the first few wares. Definitely not worth the money.
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Stance Socks embraces the spirit of individuality through a unique product offering featuring our artists series, performance and lifestyle socks.
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