I bought socks from STANCE that were advertised as premium quality, but after only a few wears the elastic failed, the material degraded, and they lost their shape. This is far below what I would expect at this price point.
What made the experience more disappointing was the response from customer support. While the representative acknowledged elastic failure, they also stated that some products are considered “basic” quality. However, these items are not advertised or labeled as inferior in any way at the time of purchase, which leaves customers unable to make an informed decision.
Instead of addressing the underlying quality issue and accountability, the discussion focused on minor price differences and replacement options. Overall, the durability was disappointing, and the way a clear defect was handled significantly reduced my confidence in the brand.
P.S. as for their reply... anybody interested in wasting time about one faulty pair of socks exchanged for another pair of the same? 😆 #stillmissingthepoint
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Stance Socks embraces the spirit of individuality through a unique product offering featuring our artists series, performance and lifestyle socks.
