I have been with Standard Bank for 37 years. I never had ANY problems at all, except for the past 2 years when all my faith in Standard Bank simply vanished. 1). My credit card had to be replaced 6 times! I realise that this may be my own fault but I sometimes suspected that someone within SB was using my card, base on the transactions which I was not responsible for. 2). Once, when my credit card was compromised, I requested for my entire profile to be put on hold while investigating. Instead, they deleted my entire profile and I lost all my accounts, as well as money which were in some accounts. When I enquired, they said that I should provide them with the account numbers (which I did not have). I requested that they do a search on my id number which is certainly the unique identifier, but they said they cant do that. 3). I received my credit card statement in February and saw transactions which was not performed by my. I followed this up with them - their reply was that there was a mix up with the credit card statement and sent me a new statement. All of these indicate serious IT problems at Standard Bank which should be addressed as a matter of urgency. I requested about a year ago that my "personal banker", Ms Nompumulelo Mkize, be replaced but this has been totally ignored. It feels like Standard Bank has become a government department - just as useless!!!
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The Standard Bank of South Africa Limited is a South African financial services group and is Africa’s biggest lender by assets.