Review Time
I have been with Standard Bank for 37 years. I never had ANY problems at all, except for the past 2 years when all my faith in Standard Bank simply vanished. 1). My credit card had to be replaced 6 times! I realise that this may be my own fault but I sometimes suspected that someone within SB was using my card, base on the transactions which I was not responsible for. 2). Once, when my credit card was compromised, I requested for my entire profile to be put on hold while investigating. Instead, they deleted my entire profile and I lost all my accounts, as well as money which were in some accounts. When I enquired, they said that I should provide them with the account numbers (which I did not have). I requested that they do a search on my id number which is certainly the unique identifier, but they said they cant do that. 3). I received my credit card statement in February and saw transactions which was not performed by my. I followed this up with them - their reply was that there was a mix up with the credit card statement and sent me a new statement. All of these indicate serious IT problems at Standard Bank which should be addressed as a matter of urgency. I requested about a year ago that my "personal banker", Ms Nompumulelo Mkize, be replaced but this has been totally ignored. It feels like Standard Bank has become a government department - just as useless!!!
The service I received was extremely poor. It felt like I was being taken advantage of. They deducted money from my account every month for private banking services that promised benefits like having a dedicated banker, which I never experienced. I even escalated my complaint to management, expressing my frustration about paying for a service I wasn't receiving, but it was all in vain. After canceling the private banking services, I was shocked to see another deduction occur at the end of December, which had never happened before. I'm fed up with this bank; it shouldn't even call itself a standard as it deceives customers like me, who are now living on a pension.
The service I received was extremely poor. They deducted money from my account every month for private banking services, which promised benefits like a personal banker, but I never received any of that. I even complained to the upper management about not getting the service I was paying for, but it was pointless. After canceling the private banking services, I was shocked to see another deduction occur at the end of December, which had never happened before. I'm exhausted with this bank; it doesn't deserve to be called a standard, as it deceives customers like me who are now on a fixed income.
I am extremely disappointed with the service and after-sales support. I placed an order for a device and was informed it would be delivered in 48-72 hours. However, we are still waiting without any updates. After multiple contacts, they only mentioned a lack of stock. Communication has been poor since the order confirmation, and it seems they block my calls after previous inquiries. Why promote a device when there's no stock available?
I have had awful experiences. Nothing gets resolved. My account remains blocked, and they expect my elderly disabled father to walk to the nearest branch. They show no concern for people, only for their policies. Their policies do not accommodate the elderly and disabled, disregarding my mother's pain as she waited for help. The digital system they provide doesn't work as promised, forcing us to return. Avoid this bank if you want access to your money when you need assistance!
The staff at this branch seem to be extremely incompetent. It takes multiple visits to resolve online issues. Recently, my account was compromised with numerous unauthorized transactions, and I received no response from the fraud department.
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The Standard Bank of South Africa Limited is a South African financial services group and is Africa’s biggest lender by assets.
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