On Sun, Aug 24, 2025, at 06:19 PM, Kevin Bates wrote:I finally got around to installing my flag pole.The bottom section was damaged as you can see by the pictures.Can I get this replaced?This is Stand responce.On Tue, Aug 26, 2025, Customer service wrote:Hi Kevin,Thank you for sending the photo and letting us know.Our warranty applies to structural defects that affect the strength or performance of the flagpole, so surface blemishes like the one shown are not covered.The good news is that this type of mark does not impact the pole’s durability or functionality. To keep it protected and looking nice, you can simply apply a small amount of black outdoor metal or enamel touch-up paint over the spot. This will seal the area, prevent any corrosion, and restore the finish.We completely understand it’s frustrating to notice a mark on a new product, we send them in perfect conditions but carriers may not be careful.Let us know if you have any questions!Kind regards,AnneCustomer service representativeHere is my final response. I am disappointed in the "warranty ".This was supposed to be a new product. I'm sure if you were buying a new anything, it should be free of blemishes and defect. Weather a shipping issue or otherwise. This will reflect in my reviews.Kevin Bates
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