I purchased the Roosevelt flagpole from Stand Flagpoles last summer. Recently had to retract the flagpole sections to untangle the flag from the top finnial. Followed the company’s instructions and it went fine. Now, I begin to resurrect the flagpole; piece by piece as originally done. Three of the middle se toons had interior threaded sleeves that came out of the pole tubes. One was broken completely 360 degrees around. I could not put the sleeves back into the flagpole tube sections. It appears the sleeves were originally glued in-place. Sent an email to customer service about the problem asking how to fix this problem or if they would replace the 3 tube sections. No assertions from customer service phone calls. An email asked for more details, then for a video. I provided both. They claim this could not happen without mishandling, abuse or other to damage the flagpole. Nothing like that happened. More emails and more delay tactics from this company. In short, Stand Flagpoles is a fraudulent and dishonest company. The product design is faulty and the construction is poor. The customer service will not reply to your requests and then delay and put you off until you force them to deny attending to their product failure. DO NOT BUY FROM STAND FLAGPOLES EVER. AVOID STAND FLAGPOLES. THEY DO NOT STAND BEHIND THEIR PRODUCTS. Read the numerous negative reviews on Stand Flagpoles that are in Yelp before you make a mistake you will regret.
Claim your business profile now and gain access to all features and respond to customer reviews.
