Flagpole appeared to be sturdy up until it was fully telescoped. I purchased the 25ft telescoping flagpole and was very surprised at how much movement there was within the pole with just the thin lightweight cheap flag the flagpole came with at moderate winds. The pole I got is marketed as being able to withstand 60mph winds. Anything over 30 caused me concern and I actually collapsed it a few times to avoid issues. Almost 2 weeks ago we had an unexpected summer storm roll through that lasted about an hour with reported gusts over 25 mph. It managed to significantly bend the pole to the point where there’s now a permanent bend in the pole half way up the pole moving up. I attempted to fix the pole myself and see if it just needed tightening and that wasn’t the case. The bend didn’t go away after tightening and I also noticed significant fading on the finial color at this point (just shy of a year after install). In addition, the chrome section rings that are on each telescoping section are cheaply made and the adhesive has already loosened, making these rings move and revealing the adhesive under. Overall this product appears to have been false advertised and does not withstand the wind it’s suppose to and cheaply made. Furthermore when I reached out to customer service. Before even pulling up if I had a warranty or not, I received a bunch of excuses and attempts to say that the wind direction and installation angle could have contributed to the bend which is bs. Then they suggested I install additional lines of wire, additional rod inside the pole, and even heat treat the pole in order to harden sections! It literally sounded like customer service rep Laura was pulling info from a google ai prompt. She was unhelpful and unapologetic and it appeared to not be the first time complaints with the product were brought up. Please save yourself the trouble and avoid this site and their products. It a waste of money!
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