Item sat in a warehouse from December 6 to the 23rd. I tried messaging them via phone, chat, and email. No reply. Since it was the only gift I had for my daughter for Christmas and since I didn’t know when it would be delivered, I finally went to a store in my area (which I should have done instead in of ordering from these clowns), and found the item. There is no way to cancel an order once it is put in with them. They sent an email about some bull crap with “delayed shipments” and overnighted it to me. Now I have 2 cups. I will NEVER order from this business again. They should be paying ME for the amount of time I put in trying to figure out where my order was and when it would arriving. I am astounded at how they stay in business with customer service being so abysmal.
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