I purchased a Stanley Aerolight coffee cup for my daughter for Christmas and left it in the packaging it arrived in. When she opened it there was a dent in the side. At £47 including delivery I felt this wasn't satisfactory so filled in their contact form on Christmas Day asking for them to contact me/replace the cup with photos etc. I had their automated response together with a Case Number. They said it would take 5 days to come back to me. As it was Christmas I didn't do anymore until the 6th January 2025 feeling that was long enough. I responded to their email with the Case Number and once again I have heard nothing. I have also messaged them on Instagram and put a comment on Facebook - again NOTHING!!!! I will never order from this Company again - appalling customer service. If I could have given zero stars I would have. Next time it will be Yeti!
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