Probably one of the worst customer service experiences I’ve ever had in my life. Why bother having a warranty on a product if you’re never going to accept fault with the product? Absolute shocking outsourced low quality customer service whose job role must be to take as little responsibility as possible. Bought a Stanley back in June thinking it would last me years but within a couple of months I was having loads of issues. Put in a warranty claim well over a month ago.Thanks to Letlhogonolo M for denying there is any issue with my drinks lid despite sending all the required evidence, extensive blame of my use of the cup, claiming my issue is solely with the spec of the cup, ignoring any question I raised and responding with completely irrelevant and repeated information.At one point told me all the issues were just me complaining about the spec of the cup, to which I asked if that was the standard it was supposed to perform at - no response. I repeated the question and was told my case was going to be closed, so I asked for my question to be answered and shock - they stopped responding. Have borrowed a lid from a friend which works fine despite my ‘improper use’. Would never buy from this absolute joke of a company again. Low quality product and even lower quality customer service. Don’t be fooled by the warranty.
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