Worst experience in any purchase ever made in any company much less a quality brand company. I ordered a 40 oz tumbler limited series Caitlin Clark. Purchase Ordered made Sept 4, 2025, through various back and forth email of where my item is their customer service level is all time lowest of any company I ever dealt with! Responses of “on its way” to “ replacement on its way” to “ we are sorry for the delay” etc, even pointing out what their error was in mailing via FedEx to USPS . Finally frustrated given it’s been 4 months without any resolution to receive package( which I patiently waited for due to it limited series ) I asked for a refund back to my credit card. Again the level of customer service is at all time low. Response by email processing refund ( Dec 4, 2025) will be credited back to credit card within 5-10 days .. bang practically a month ( to date 12-23-2025)since then I have yet to be credited my refund despite several emails to their customer service on status of refund. Their brand company thrives on quality production and brand name, but not brand enough for me at this point of dissatisfaction. I’ve reached the point of taking my refund as a loss and definitely an error to get sold on marketing brand in itself . With never receiving the purchased item to not receiving my refund . I will definitely discourage people from purchasing from this company as they are definitely much better brand companies providing top quality production and excellent customer service. It’s sad really for the “Stanley “ brand. I feel sad for “Caitlin Clark” the global generational basketball player to have marketed (her name) the tumbler through this company. But due to the inefficiency of this top brand company, I have given up trying to get the limited series or anything in the future Stanley may market using her name or any products offered by Stanley! It’s my first time buying anything from Stanley, and also my last! All I can say is, don’t always be sold with the marketing ads, refer always to reviews that say it real. In hindsight I read after research and found that more reviews of Stanley and their customer service have similar stories of horrible customer service . Stanley quality NOT! NEVER AGAIN! Be assured I will market to family friends and network to purchase elsewhere! Do better Stanley1913!
Claim your business profile now and gain access to all features and respond to customer reviews.
