I have been ghosted by Stanley after submitting a warranty claim on a broken tumbler I only had for a year. I don't know what I have to do to get them to respond to me. I submitted a warranty claim on 8/1/25. Kirshan responded on Aug 7 asking for a pic of the bottom of the tumbler. I provided this pic the same day. Kirshan asked me what color I want for the replacement on Aug 14 and I responded within the hour with the color selection. I followed up on Aug 24 and Aug 28 - no response. I submitted an email via the website on Aug 30 - no response. It is now 9/10/25. I have bought like 5 Stanleys and my daughter wants another one but I won't buy from a company that doesn't uphold the service they claim to have.
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