I’m very disappointed with Stanley’s customer service. I placed an order for a back-to-school cup for my daughter, but instead of being delivered, it was returned. I tried reaching out because I really wanted the order, and I’ve purchased from Stanley before without any issues with my address. This time, the package was sent back and no one responded to my first email. I sent another email asking about the process to get a refund, and it has now been over a month with no response. This is unacceptable customer service. I feel frustrated and ignored, and honestly, it feels like I’m being robbed. I expected much better from this company.
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