This is the worst customer service I have ever received. I bought a Stanley IceFlow™ Flip Straw Jug 40 OZ from a third party online store. It was defective and leaked all over my new car. It was on the seat for a road trip so I didn't notice until it was too late. The original seller (well.ca) has zero return policy even if it's defective and referred me to Stanley. Person on the phone at Stanley sounded bored and unfriendly. But said they were going to replace it. They didn't have the same item. I said I would take another cup but it had to be BLUE. Literally my only requirement. We agreed on a replacement, I was sent a tracking number and the ticket was closed. The cup never arrived, the tracking number went nowhere. I emailed and they said it never left the warehouse (this was 3 weeks later). They said the would resend it. Exact same thing happened. No cup, tracking leads no where, ticket closed. I emailed again. No response this time. I called again, went over everything again. Cup was back in stock but not that exact blue. Fine, it just has to be blue. Cup does not arrive AGAIN. Emailed and was finally sent a replacement...cup was white. Emailed them and they replied, "We make every attempt to replace your exact item based on our available warranty inventory. If the original is not available, we will replace with a similar item at our discretion." Defective cup, horrible service and they didn't send the ONE thing I asked for after all that. I didn't even care what cup, I just wanted it to be blue (the one I was replacing was blue). I will never buy or order a Stanley again. Horrible company.
Claim your business profile now and gain access to all features and respond to customer reviews.
