I placed an order with Stanley and it was dispatched and given to courier who couldn’t deliver because they hadn’t put my house number on the parcel. I then had to go chasing the courier who only had select opening times. I ended up going back twice. I contacted Stanley who say your ticket will be dealt with in 5 days … 1 month later and I had to start commenting publicly on Facebook and X until I finally got the most disgraceful response, with a I don’t care attitude.I’m now trying to find the CEO’s email address.Baring in mind I have an incurable Cancer and they thought their response was acceptable. I have 7 of my own products, plus all what my family have.For a company that has billions, they treat there customers shockingly and just take your money! I will not buy this company’s products again.Also Mr CEO explain to your staff that it’s not acceptable for customers to be chasing their parcels ….. Especially when they’re seriously ill.
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