This is by far the worst customer experience I’ve ever had with a $10B company. We ordered 3 customized Stanley cups on June 30th, and as of August 21st, one of them still hasn’t even been processed. No updates. No tracking. Nothing—except weekly promotional emails trying to sell us more. Clearly, selling is a priority, but delivering on promises and treating customers with respect is not. Absolutely unacceptable. We regret ever ordering and won’t be back.
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