I placed an order with Stanley1913 on June 6 via their official Canadian website. One of the items I ordered was The IceFlow Flip Straw Tumbler | 30 OZ | Plum. The order was confirmed and successfully charged.Then, two full weeks later, without any notice or communication, Stanley refunded me for that tumbler and removed it from my order. I never requested a cancellation. I only found out because I happened to check the order status myself. They just silently refunded me as if that solved the issue.Here’s the ironic part:They were able to process the refund instantly, but the rest of my order has been stuck in “Preparing Shipment” status for over three weeks now — with no updates, tracking, or ETA. So they’re quick to remove and refund the item I wanted, but somehow can’t ship the remaining items?When I contacted customer service, they told me it was due to inventory issues — but the exact same tumbler is still listed as in stock on their website.I asked if I could repurchase the tumbler at the original price I paid ($20.79, tax and shipping included — the exact refund amount), and was told they "can’t place orders for customers." Instead, I was offered a generic 20% discount code — which, to make things worse, is the same discount first-time customers get automatically.I also asked for the issue to be escalated to a manager, but my request has been ignored. No follow-up. No accountability.This is honestly one of the worst customer service experiences I’ve had in a long time. For a brand that markets itself on quality and reliability, this kind of treatment is unacceptable.📍I’m ordering from Canada.
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