So evidently I’m not the only one who has experienced bad customer service. I think this stems from their items being so popular that they can do this. I was told I couldn’t cancel my order until it was in transit so they could reroute it back to the warehouse. It’s a customized item. So you telling me they would rather make a customized item ship it and then reroute it before I can cancel my order? This is crazy and the person I spoke with was arrogant and behaved as if she didn’t care about my issue. So they got what they wanted, since I have to wait 2 or 3 weeks for the item to be shipped before canceling why not just go ahead and keep my order. But reassured they won’t get another penny from me!
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