My package got lost, and apparently they send you "warranty replacements" which comes from a different factory.. well the cup was in stock online, but they told me they wouldn't replace it from the live stock, only from what they have in their warranty factory, so not the same color, even though they have that color in stock. It's ridiculous to not send the same color if you offer a warranty and you have the color available online. The customer service person is obviously in another country and just keeps repeating the same line to you over and over again as if you don't speak english.
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