First order I placed, the quencher was damaged (badly bashed on one side - box was fine so assume it went in the box like that) - initially when I enquired they said they couldn't guarantee the same colour and would send a random colour - I ordered that one as I wanted that particular colour. Second order, I placed as an item came back in stock I was waiting several months for. Got an email 4 days later saying order is cancelled, no reason why - if I wanted to know I had to contact them! I also used a birthday discount code on the order, which when I try and use again said it's been used max amount of times! Extremely poor service from such a huge company.
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