Awful. SCAMMERS. DO NOT BUY FROM THEM. My teen requested a cup for his birthday so several weeks before the big day, I ordered his chosen mug online and was offered free engraving. I didn’t initially plan to have it engraved, but since it was offered, I decided to put his name on it. I ordered the mug and was sent an email confirmation. However, that’s where the communication stopped. It never arrived so I called the company’s customer service number and was told that my order “was canceled” because they were “having problems with their engraving.” I HAD TO CALL THEM TO ASK FOR A REFUND WHEN THEY CANCELED THE ORDER & DIDN’T TELL ME! Stanley was just fine with keeping my money with the order “canceled” on their end, but they weren’t going to bother telling me about it. The agent I talked to was very nice and I hope she finds a better company to work for. This company scams its customers and I will not ever buy from them again and neither should you. I had my lead test kit handy so I could test it before giving it to my son. You’d think a company that just had a big lead scandal would be more considerate of their customers but this just shows how little regard they have for people and their hard earned money. We’re just profits to them.
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