I purchased the ice flow flip straw bottle from one of their resellers.I asked them a specific product question as I was unsure whether the scuff mark on the inside of the bottle was an issue, they ignored my email once I told them I had purchased it from one of their authorised resellers.I tried to assume a good opinion and told myself that my email may have gotten lost amongst their other emails, therefore I asked another question from their web form; this time they responded and said that because I had not purchased the bottle from their website that they couldn’t answer my question. I tried to explain that the question was about the product and I wasn’t asking to return the product to them or anything related to that, I just wanted to clarify if the scuff mark on my bottle would cause any lead to leak and hence be unsafe. They couldn’t answer such a simple question. Extremely poor customer service. I’m returning my bottle back to the reseller and asking for a refund, this company is a joke.
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