I placed an order for three customized tumblers on October 4, 2023. It is now December 22 and I have yet to receive anything. I have contacted customer service on multiple occasions. Initially was told 2-3 week turnaround when I followed up 2.5 weeks after my order. I have followed up multiple times since with zero response. Then out of nowhere they reached out to me to request that I make adjustments to my artwork. I did and asked for an exact expected ship date. They did not respond. That was end of November. Now it’s Christmas and I’ve received nothing. We’re on hold again with their customer service and will be demanding a refund. I will never buy another item from them again.
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