I ordered a custom cup as a gift for my daughter from their official website. I can’t tell you how much crosschecking I did just to make sure that I went to their OFFICIAL Website. On the website it stated that custom orders could take a few weeks to process. No big deal, I didn’t mind waiting, but five weeks went by without any sort of status update. I reached out to their customer support just to inquire about an update and they claim I wasn’t anywhere in their system. I sent them proof of payment, ticket number and a detailed description of my order. They continued to claim my order wasn’t received and that there was nothing that they could do and recommended to dispute it with my bank. They marked the case as “resolved” and kept my money! This company is a joke that lacks accountability and professionalism. Do NOT recommend.
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