Here's my experience and the email chain between Stanley customer service and me: On Tue, 3 Oct at 1:34 PM , Jennifer wrote:Hi there - I purchased two of the Pendleton tumblers and the paint on one of them started flaking off after the first use - no damage, just the fun paint (the whole reason I bought it) is coming off and looks bad. I'm really bummed. 688176:1931041Stanley 1913 3:48 PM (2 minutes ago)to meHi Jennifer, Thank you for reaching out. All our products go through rigorous checks including multiple dishwasher cycles and abrasion testing. Chipping, peeling, or fading is a result of wear and tear or accidental damage and is not covered under our manufacturer’s warranty.Regards,Allen S.Consumer Support SpecialistStanleyJennifer 3:50 PM (0 minutes ago)to StanleyHello,Thanks for your response, but this was after one use. The other one is fine. This is defective and I would like a replacement as they are not cheap and should hold up better than that. Thank you,Jennifer
Claim your business profile now and gain access to all features and respond to customer reviews.
