They told me lifetime warranty is for cosmetic damages and for wear and tear of the product especially for everyday life. I got the 40oz quencher... there are dents and scratches all over the cup from going in and out of my cup holder (everyday life) I emailed the company and submitted a claim to get it replaced, apparently I can't now because they don't deal with "damages on the outside of the cup" Waste of my time and money. Don't recommend using it for everyday life. It looks better on a shelf anyways
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