Stanley1913 (the legit Stanley site) is great, for getting an order...if you get it. My first order - zero problems. The second time, I ordered a custom Stanley Thirst Quencher with my daughter's name. Apparently somewhere in shipping it was stolen, as my ups tracking says empty container, no product. I can not get ahold of Stanley to get a resolution to this issue. Was ordered July 1. I have sent 3 emails, and called twice. I spent 40 minutes on hold, then get hung up on, never having spoken to a rep. At this point, I will just go through my credit card company for a refund. I can't believe a business as thriving as Stanley must be, that they don't have better customer service.
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