I used my contactless card from Central London on the Stansted Express, expecting the same simple rules as every other London train. Instead, I got slapped with a penalty notice for no reason I could possibly know, and I wasn’t alone, eight other passengers on my train were trapped by the same absurd system.This is a traveller service, not a trap for people trying to do the right thing. It’s completely unfair, stressful, and ridiculous. The fact that they can charge you and ruin your day for following what seems normal is outrageous. For a company that claims to serve airport passengers, this is nothing short of exploitation.Avoid this service unless you want to be treated like a criminal for no good reason. Utterly disgraceful.
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