To be clear this review is for swift meet and greet Stansted, not the official meet and greet.Was told to call 30 minutes before arrival which I did, still had to wait a further 25 minutes after arriving for someone to meet me, baring in mind it was 4am and freezing cold. They gave me the car park ticket and I paid the £10 for them to exit, they then took my car and I went off on my holiday. On return I was asked to call once I had collected my baggage and told my car would be returned to the same place after 30 minutes, when I called they told me I had to wait an hour and to go and get a coffee, I told them that was unacceptable and I wanted my car brought to me asap, after some back and forth phone calls they eventually came to meet me 35 minutes later, I was asked to follow this man (to the main road) where I was met by another man, 10 minutes later a small Kia car arrived with another man driving it and I was asked to get in and they would take me to my car, they struggled to get my case in the car but did, they drove me approx 10 minutes up dark roads to my car which was parked in a compound.To say this was unprofessional and quiet scary for a middle aged woman on her own, is an understatement, they did apologise and said they were very busy but this is not how they should be running a business. They were polite but need to take a look at how they manage their bookings.
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