This review specifically addresses the swift meet and greet service at Stansted, not the official one. I was instructed to call 30 minutes before my arrival, which I did, yet I still had to wait an additional 25 minutes for someone to meet me, especially frustrating since it was 4 AM and very cold. After paying £10 for the car park ticket, my vehicle was taken and I proceeded to my holiday. Upon my return, I was told to call after collecting my baggage, and that my car would be brought back in 30 minutes. However, when I called, they informed me to wait an hour and suggested I grab a coffee. I found this unacceptable and insisted on having my car returned promptly. After several phone calls, they finally arrived 35 minutes later. I was instructed to follow one man to the main road, where another man met us. Shortly after, a small Kia pulled up with a different driver, and I was told to get in so they could take me to my car. They struggled with my luggage but managed to fit it in, and then drove me for about 10 minutes down dark roads to a compound where my car was parked. This experience felt unprofessional and quite unsettling for a woman alone. They did apologize and mentioned being busy, but this is not how a business should operate. While the staff were polite, they clearly need to improve their booking management.
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