Horrible experience with staples and customer care....No one keeps up to their word.Abhishek named employee doesn’t keep up to his word.Raj (Manager) super rude person.Worst customer service ever..... bad choice to go to this store.Extended warranty was purchased and when the printer didn’t work, came back to return it and lost money.Because I was told by the employee to wait for extended insurance to finish.I waited for warranty to finish and when came back to Staples, they told me we will give store credit but first phone claims.When I called called claims they told me that the value depreciated and printer was for $279 plus tax and I was only given $213 after taxes.I was so frustrated, and agreed on the settlement.I was told that I will be given the same printer under the settlement price that I was offered.....I agreed but when I went to Staples to pick up the printer and they told me please pay extra taxI said why am I paying more money.Because originally the printer was expensive and also bought extra warranty.The rude manager stepped in and said you have to pay extra tax.When I asked why,,,, he replied.. no discount for you.And took off.Very rude.London drugs is so much better than these guys.They go through every detail when charging for the item and when extra warranty is purchased.So people please don’t go this Store...if you want to then make sure about return policy and warranty u pay. These people are a Big lier. So be careful before shopping... Location is 7315 120 St, Delta, BC V4C 6P5Thank You.
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