Bought a new samsung phone at staples on Nov 2 2025. Asked if they could help me set it up. No way unless I financed it. I spent $500 for a phone on sale that they tried to charge me full price. Got that figured out and when I asked if I should throw my old phone out was told sure they could do that for me. Thank god I kept it as I had to transfer all my contacts and stuff from me old phone and needed it to be beside my new phone. No help or knowledgeable feedback. No customer service what so ever. I purchased a phone 4 years ago at best buy and they did everything for me while I waited and it was on sale as well. They proved they want your business. Staples could not have cared less. I have spent many hours setting up my new phone and googling everything that has helped me. I am a senior and not the most techy to do this. No customer service at Staples unless you finance. What crap. I will never purchase anything from them again. This was the Owen Sound Staples and going forward it will be Best Buy for me. Apparantly they want business not Staples.
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