Placed an online order for a monitor on Sunday night, January 18. Realized shortly thereafter that the next model up was available for less elsewhere. Fair enough. But there was no mechanism to cancel the order. So I called Monday morning shortly after their phones opened at 8 and was told there was nothing anyone could do because either (depending on which iteration of the conversation) I had paid for my order (!) or because they had already requested from third party fulfillment. So here in 2026, there is no way to cancel an order that’s been live for less than a day and maybe 20 minutes of business open time that has not shipped and will not ship on a national holiday (the 19th being MLK Day). My fault first for not recognizing a better deal prior to ordering, but this inability to do the most basic customer service would’ve been questionable a decade ago. I’ll be better on the front end, but I’ll also work with retailers whose systems are built for customer care. That won’t include Staples from this point forward.
Claim your business profile now and gain access to all features and respond to customer reviews.
Staples® makes it easy to find the business essentials you need, like office supplies, ink & toner, copy paper, technology & electronics, office furniture. Get FREE delivery on most orders over $50.
