Review Time
I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.
The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.
I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.
I apologize, but when someone handles customers in this manner, it's time to find someone else.
The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.
If there was a zero I would rate them zero the customer staff is friendly however, yesterday I bought a printer and I couldn’t get it to work on my computer or cell phone. I called them up. They said it’d be 2999 for the warranty to get somebody to fix it so they gave me an 833 number and instead of $29 it was $110 so I called them up today and told them hoping they would give me the difference of like 75 or $80 which they said no and basically said it was my own fault. Spoke to a supervisor also spoke to her supervisor. I will never ever buy anything from Staples again the only reason why I didn’t go to Walmart for the printer, cause I assumed that Staples knew a lot more than Walmart did which they did it. I called them for help they wouldn’t help me nor what they give me the difference of what they quoted me and what the company charged me.
I ordered an item from Staples. First time I used them and chose them ONLY because they promissed next day delivery.They required that I post a sign which they provide that tells the delivery driver he is released from all liability for leaving the package at my door if I am not home. That is idiocy. By common, well known law, the delivery person is not liable for anything that happens to a package after he/she delivers it. But I filled out their form and taped it to my door.They did not ship the item until mid day the next day, and I DID NOT RECEIVE IT OVERNIGHT as promissed. I run a business and I needed the item to make my computer work. I could have gotten 2nd day delivery from almost any other online store. They are either liars or simply staffed by incompetents. I will never shop there or at their retail stores again.
Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX. I ordered super late and they worked super hard to get me my order. Above and beyond. Great store great folks who actually care.
Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX. I ordered super late and they worked super hard to get me my order. Above and beyond. Great store great folks who actually care.
Contrary to others experiences with Staples.com, I actually had a positive experience. Usually when I have problems online with things, I run into an AI bot that is little to no help. With Staples I talked with a real person, and they were extremely patient and helpful.
I would give a zero review if I could, but I couldn’t give a zero so they got a one I called and they said they were gonna close at 6 PM. I live 20 minutes away. I drive to the store and get there at 4:01 and they tell me they’re closed they would not let me mail my package that needs to be in Texas by Wednesday. This place really sucks.
Placed an online order for a monitor on Sunday night, January 18. Realized shortly thereafter that the next model up was available for less elsewhere. Fair enough. But there was no mechanism to cancel the order. So I called Monday morning shortly after their phones opened at 8 and was told there was nothing anyone could do because either (depending on which iteration of the conversation) I had paid for my order (!) or because they had already requested from third party fulfillment. So here in 2026, there is no way to cancel an order that’s been live for less than a day and maybe 20 minutes of business open time that has not shipped and will not ship on a national holiday (the 19th being MLK Day). My fault first for not recognizing a better deal prior to ordering, but this inability to do the most basic customer service would’ve been questionable a decade ago. I’ll be better on the front end, but I’ll also work with retailers whose systems are built for customer care. That won’t include Staples from this point forward.
Cancel orders without providing notice. When using CHAT to get help - 1st operator is slow and disinterested and suggests to call 800-333-3330 WHICH DOE SNOT CONNECT. Like DEAD number!2nd operator is nice - asks for call back number - reviews order and suddenly Hung Up.What is going on with the company - it's like everyone became brain dead in recent years
Claim your business profile now and gain access to all features and respond to customer reviews.
Staples® makes it easy to find the business essentials you need, like office supplies, ink & toner, copy paper, technology & electronics, office furniture. Get FREE delivery on most orders over $50.
www.testequipmentdepot.com
filoindustriesllc.com
fabricgiant.com
juviasplace.com
brindley.co.uk
lili.co
betterinsulationsolutions.com
luxuscarmats.com
karbonhq.com
massagehouse.co.uk