I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.
The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.
I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.
I apologize, but when someone handles customers in this manner, it's time to find someone else.
The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.
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