I had a very disappointing and frustrating experience with the airline. Even though web check-in is marked as 'optional,' their system consistently failed due to server issues, and customer support was completely unreachable, leaving passengers without any help. At the airport, manual check-in counters closed quickly due to low passenger numbers, making it nearly impossible to complete the necessary procedures unless you arrive 2–3 hours early. If you miss this tight window, boarding is denied and no significant refund is provided. The airport staff were rude, unhelpful, and dismissive, offering no assistance despite explaining the situation. After filing a serious complaint through the appropriate channels, the airline only refunded a minimal tax amount, essentially forfeiting the entire ticket fare. The lack of accountability, unreliable systems, poor ground handling, and evasive responses to complaints make this airline's practices seem misleading and unfair to passengers. This experience felt more like being trapped in a system designed to avoid responsibility. Passengers should be very cautious before choosing this airline. If you expect basic digital reliability, responsive support, fair treatment, or proper refunds, think carefully before booking.
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