I had an extremely disappointing experience with this airline. Although online check-in is labeled as 'optional,' their system consistently failed due to server issues, and customer support was unreachable, leaving passengers without assistance. At the airport, manual check-in counters closed quickly due to low passenger numbers, making it nearly impossible to complete necessary procedures unless you arrive 2–3 hours early. If you miss this narrow window, you are denied boarding with no meaningful refund. The conduct of the airport staff was rude and unhelpful, offering no support despite my explanations. After filing a complaint through the appropriate channels, instead of resolving the issue, the airline refunded only a small tax amount, effectively forfeiting the entire ticket fare. The lack of accountability, unreliable systems, poor ground handling, and evasive responses to complaints make this airline's practices appear misleading and unfair. This experience felt more like being trapped in a system designed to evade responsibility. Passengers should be very cautious before selecting this airline. If you expect basic digital reliability, responsive support, fair treatment, or proper refunds, reconsider before booking.
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