But the 8" Heritage The Rock Stainless Steel Frying Pan's non-stick surface started lifting off after a year of being in use. I approached Starfrit's customer service with the picture and (what I thought was the right) receipt. Debbie helped me with identifying the right purchase on my end and lead me through the claim process. Even though I stopped using the pan after noticing the peal, they further took precautions that the defective pan is withdrawn from the use. While the replacement pan is on it's way, I wanted to share my impression of the company that stays behind its product: every product can have an issue, but it is how a producer deals with it that makes the difference. Starfirt's customer service (based on this experience) could be used as an example of how to interact with customers in cases of claims (firm, polite and customer oriented).
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