Please save your hard earned money!!! Can't decide which is worse the product or the customer service tactics. On a wim bought the rock pot and pans set from Sams club. And boy did we fall hard for the hype. Had a set of Analon for about 10 years now with no issues and after passing them on to our daughter boy did we regret it. It was less than a year before we had to contact customer service. First time was that the pans were scratching the surface of my cook top where they answered back that you're not supposed to move the pan on the cooktop. Funny how they previously identified areas on the bottom of the pan that was the cause and even sent me a photo of what their QC circled as the culprit.... oops. Oh, how do I know this? Its because they make you provide them with about 20 answers to questions as well as photos of even the stove manufacturer tag before they answer any of your questions and they forwarded the photos I think by mistake. And my request for a full refund was scoffed at. This last time was for the "ROCK" coating that was flaking off all of the pans. The 8, 10 and 12 inch all exhibited signs of breakdown. Again, I had to answer the 20 questions and before they sent us the three replacements, I had to show them proof that I scored the bottom of the pan to make it unusable? Because I must like it when the food sticks on the nonstick surface that is now missing..... I'm not mean but I will be gifting these to Goodwill or the Re-Use store.
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