The claims service is incredibly disappointing. Do not trust this insurance provider. I've received negative responses multiple times. After being hospitalized for three days due to a severe fever, the hospital contacted my insurance, but there has been no response despite submitting all necessary documents. They seem to only care about profit. I strongly advise against trusting this insurance company. Customer service is frustrating, with representatives repeating the same questions over and over. It's the worst experience imaginable.
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