Assisted a new user with a monthly top-up SIM card. The subscription fee was taken, but the data was not activated after six days. I contacted the hotline on the fourth day, spending two hours to reach someone. They apologized, stating the technical team hadn’t activated it, and promised a call within two days, which never came. On the sixth day, I spent 45 minutes on the hotline, only to be told the technical team would call me that evening. I emphasized the urgency due to our elderly parent relying on this line. Now it’s 11 PM, and I still haven’t received any contact. What kind of service is this?
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StarHub Ltd is one of the three major telcos in the Republic of Singapore, the other two being Singtel and M1.