Review Time
We had a small business account with the company, and due to ongoing poor service and excessive charges, we chose not to renew the contract upon its expiration. Immediately after, our portal access was terminated, preventing us from downloading the final invoice. Despite reaching out multiple times through various email addresses for a copy of the invoice, we continue to receive recovery letters. How are we supposed to make a payment without any invoice? We even provided a screenshot showing our lack of access to the portal. If there were a contest for incompetence in Singapore, this company would undoubtedly take the top spot.
I purchased a SIM card at the airport and specifically requested that it not be activated yet, but it was activated without my knowledge at the time of purchase. When I tried to use it weeks later, I found it had already expired. Customer service informed me that the SIM card was activated upon purchase, despite my request to delay activation. They showed no concern for my situation, leaving me feeling frustrated and out of pocket.
I changed my business mobile service from one provider to another based on the persuasion of their outsourced sales representatives. This has turned out to be my biggest regret of the year. I was supposed to port over two numbers. My number went through, but my partner’s number repeatedly failed due to an "ID mismatch," despite us submitting the forms simultaneously with identical details. Even with the failed port-in, the new provider began billing for a temporary number that we never utilized, and treated that as an "outstanding" balance, leading to repeated disconnections of my main business line, despite my consistent payment history. We always settle our bills promptly and have no pending balances with the previous provider. Over the past six months: * I’ve made countless calls and sent numerous emails (even including their CEO in the correspondence). The only response I receive is that they are "resubmitting the documents" without any clear explanation or real resolution. * My business line has been suspended multiple times, including just days before a major holiday, despite assurances of "payment extensions" to avoid disruptions. * They refuse to waive charges for the unused temporary line and have quoted a hefty early termination fee, yet they cannot provide a constructive fallback plan if the port-in fails again. * Every response feels focused solely on the amount due according to their system, rather than addressing their own failed processes or safeguarding their brand reputation. Having transitioned from my previous provider, I gave this new one another chance as a business customer. After six months of stress, repeated service interruptions, and generic responses, my confidence in them has completely eroded. If your mobile line is crucial for your work, proceed with caution before trusting this provider’s "business" service.
I am very frustrated with the service I received. It took an excessive amount of time for the team to identify the issue with my payment deduction, and during this period, my mobile service was interrupted. This situation is incredibly aggravating and could have been avoided. What adds to the confusion is that the company managed to successfully deduct payment for the primary line, but failed to do so for the secondary line, despite both being linked to the same account. No satisfactory explanation was given. Additionally, the app is lacking crucial billing and account information, preventing customers from being able to check what went wrong independently. Overall, this was a very disappointing experience.
I am very frustrated with the service. They took an excessive amount of time to resolve issues with my payment, resulting in my mobile service being blocked. It's incredibly irritating and unnecessary. The company managed to deduct payment for the main line but failed to do so for the secondary line, despite both being under the same account. There was no clear explanation provided. Additionally, the app lacks essential billing information, preventing customers from checking their accounts independently. Overall, a very unsatisfactory experience.
Assisted a new user with a monthly top-up SIM card. The subscription fee was taken, but the data was not activated after six days. I contacted the hotline on the fourth day, spending two hours to reach someone. They apologized, stating the technical team hadn’t activated it, and promised a call within two days, which never came. On the sixth day, I spent 45 minutes on the hotline, only to be told the technical team would call me that evening. I emphasized the urgency due to our elderly parent relying on this line. Now it’s 11 PM, and I still haven’t received any contact. What kind of service is this?
Avoid this service. They lure you in with seemingly reasonable plans, but the bills are exorbitantly high due to numerous hidden charges. I’m talking hundreds of dollars a month for mediocre mobile service and poor international roaming. Their website is confusing and difficult to navigate, making it hard to view current information. Even paying the bill is a hassle, as they direct you to pay at an external station. Communication is unclear, and it's frustrating to see the price increase dramatically after the contract ends without any prior notice. Save yourself the trouble and steer clear of this company.
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StarHub Ltd is one of the three major telcos in the Republic of Singapore, the other two being Singtel and M1.
