I am very frustrated with the service. They took an excessive amount of time to resolve issues with my payment, resulting in my mobile service being blocked. It's incredibly irritating and unnecessary. The company managed to deduct payment for the main line but failed to do so for the secondary line, despite both being under the same account. There was no clear explanation provided. Additionally, the app lacks essential billing information, preventing customers from checking their accounts independently. Overall, a very unsatisfactory experience.
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StarHub Ltd is one of the three major telcos in the Republic of Singapore, the other two being Singtel and M1.