I am very frustrated with the service I received. It took an excessive amount of time for the team to identify the issue with my payment deduction, and during this period, my mobile service was interrupted. This situation is incredibly aggravating and could have been avoided. What adds to the confusion is that the company managed to successfully deduct payment for the primary line, but failed to do so for the secondary line, despite both being linked to the same account. No satisfactory explanation was given. Additionally, the app is lacking crucial billing and account information, preventing customers from being able to check what went wrong independently. Overall, this was a very disappointing experience.
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StarHub Ltd is one of the three major telcos in the Republic of Singapore, the other two being Singtel and M1.