We had a small business account with the company, and due to ongoing poor service and excessive charges, we chose not to renew the contract upon its expiration. Immediately after, our portal access was terminated, preventing us from downloading the final invoice. Despite reaching out multiple times through various email addresses for a copy of the invoice, we continue to receive recovery letters. How are we supposed to make a payment without any invoice? We even provided a screenshot showing our lack of access to the portal. If there were a contest for incompetence in Singapore, this company would undoubtedly take the top spot.
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StarHub Ltd is one of the three major telcos in the Republic of Singapore, the other two being Singtel and M1.