Starling is a refreshing change from the ‘traditional’ banking organisations I’ve previously held accounts with. As an Internet bank, the most important method of communication as far as I’m concerned is the app, and the Starling app is excellent. It’s user friendly with all vital features available within a couple of clicks, it’s simple to use, and it lets me do my banking quickly and in complete safety. Starling’s Spaces feature, which allows you to create ‘sub-accounts’ within your main account, allows you to separate your bill money from your spending money from your saving up for something special money, with separate debit cards for each, enabling easy management of your finances and less “whoops I spent the leccy money” moments.
A feature I personally think is great, that I didn’t have with my previous bank, is the upcoming transactions feature which shows you planned money coming in or going out a couple of days before the transaction actually takes place, so you don’t get any ‘unpleasant surprises’ you forgot about. Paying in money is also quick and simple, with bank transfers nearly always instantaneous and cash deposits merely involving a quick trip to the local post office, much closer for me than bank branches which seem ever rarer these days.
Their customer service team respond quickly and helpfully and deal with any queries efficiently and professionally.
Starling has been my primary bank for several years now, and I’ve not had a single bad experience with them, in fact the opposite is true - it’s one good experience after another. I am incredibly happy with Starling and would recommend them to anybody, well anybody except people who are petrified of smartphones I guess 😂
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