If it were possible, I would rate this service with zero stars. I purchased a device during a promotional sale, hoping to benefit from discounts and a trial period that turned out to be misleading. After receiving the equipment, it malfunctioned on the first day. The next day, I received a bill for $165 for the supposed free trial, and despite returning the device within 14 days, I haven't seen a refund. Additionally, I had to pay for return shipping, which was not disclosed during the promotion. Customer service is unhelpful, relying solely on a chatbot, and I am still waiting for my refund after disputing the charge with my bank. This feels like a classic bait-and-switch scheme, and I plan to escalate the matter to relevant authorities.
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