Very poor service. They took an excessive amount of time to make an appearance at Heathrow to collect our car, approximately 50 minutes from when I called them to notify them of my arrival and that was only after chasing them up a number of times. Parking at the short stay car park was very chaotic. Be warned they hit you with the car parking fee for the short stay car park when you arrive and when you depart which is not advertised anywhere when you book. When I returned they took a ridiculous amount of time to answer the phone when I called to notify them of my arrival. It took them a lot longer than the 15-20 minutes they said it would take them to turn up. I would not use star meet and greet again and I would definitely not recommend them to anyone.
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